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Rocklin, CA

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Shipping/Return Policy

Click here to start a return

Click here to view our Standard Terms and Conditions

What’s the return policy?

Most unused items sold by Vista RF in new condition and returned within 30 days, will receive a refund or exchange of same product. In the event the replacement is out of stock or unavailable, Vista RF will contact you and offer an alternative. The return window for items sold on vista-rf.com, begins once the order has been paid for. Some items sold by Vista RF, have a modified return policy noted on the receipt or packing slip. Items that are used or damaged, may be denied a refund or exchange.

Are there any return exceptions?

Returns and exchanges without an order number or receipt may be limited. Other restrictions may apply.
The following items cannot be returned :
  • Any product(s) that exhibits intentional damage or carelessness that inflicts damage to the product, (e.g., dropping a sensitive precision adapter and causing damage to the threads). In this case, refunds will not be approved.
The following items have a shorter window for returns and exchanges:
  • Electronic items (All test equipment e.g. Vector analyzers, digital o-scopes, signal generators, power meters and spectrum analyzers) must be returned within 15 days. After 15 days, a store credit in the original amount, including shipping charges will be made to you via a coupon code.

How do I return an item?

Returns for refund

Product(s) must be returned in unused and resellable condition, including no damage to the original product container (not shipping box). You may return any product (with some exceptions), within 30 days of purchase. Any returns or exchanges after 30 days, you will be issued a purchase coupon code that may be used for any product.

Returns for defective merchandise.

In some occasions, a product may be defective due to the manufacturing process. Please follow these steps to begin the return process.

  1. Please call us at +1-916-916-8089 or write us (cs@vista-rf.com) and provide information on reason for return.
  2. Providing pictures or video of the damage, will greatly facilitate a remedy.
  3. Vista RF will provide you with a RMA (Return Material Authorization) number and a return shipping label.
  4. Mark the shipping container with the RMA number when sending the product back.
  5. Once we receive the product(s), we will provide you with our assessment and issue a refund or replacement within 5 working days.
  6. If said item is replaced, Vista RF will decide the shipment method used to return your item(s).

Exchanges

Exchanges are subject to availability and will process as an even exchange. You won’t receive additional charges, but you will be responsible for any shipping charges.

    • If you’ve started a replacement online but decide to return the item to Vista RF, your replacement will be canceled.

Refunds

  • Refunds are issued to the original payment method(s) in most circumstances.
    • Purchases made with Visa, Mastercard, American Express or Discover, will be refunded to the original payment method.
    • Items paid for with PayPal will be refunded to your PayPal account.
    • Items paid for with Square or Stripe will be refunded to the appropriate account.
    • You’ll be provided with instructions on what to do with your item(s).

Are shipping charges refunded for returned items?

Shipping charges may be refunded depending on the reason for your refund. If your shipping charges aren’t refunded, please call Vista RF Customer Services at 1-916-916-8089 to determine if you’re eligible for a refund. You may not be refunded for shipping charges if:
  • Your return was declined by our Return Center.
  • Your return was not due to an error by Vista RF.

If you placed an order and haven’t received it by our estimate, you can refuse your order when the shipper delivers your package. When we receive the returned items, we’ll credit your account for the price of the items and any shipping costs.

How do I report a missing item?

For help with your missing item(s), please contact Vista RF Customer Service at 1-916-916-8089. As part of the sales process, Vista RF shipping dept. takes images of the original products in the shipping container to be sent to you. This provides evidence of a correct or incorrect shipment.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

What’s the shipping policy?

Thank you for visiting and shopping at Vista RF. We appreciate your business.

Shipment Processing Time

Shipment processing time

All orders have between 3-10 days lead-time (unpredictable supply chain issues) are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 3 pm PST through Sunday, or holidays.

Estimated lead-times are indicated on each product page. For example, if the product page indicates 5 days, then add 3 business days + 5 business days before shipment is sent.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We use the US Postal Priority Mail method to deliver your shipment. The table below indicates shipping rates.

Order Amount———–USPS Priority Mail
$0-$98.99—————–$9.95 2-3 business days
$99 and up—————Free Shipping

Overnight delivery is only available for orders with delivery addresses within the continental United States and will incur extra charges. Please contact Vista RF for details.

Shipment to P.O. boxes or APO/FPO addresses

Vista RF ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Damaged Shipments

Vista RF is not liable for any products damaged or lost during shipping. If you

received your order damaged, please file a claim with the U.S. Post Office. Save all packaging materials and damaged goods before filing a claim.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered,  please let us know as soon as possible:

  1. Call us at 1+916.916.8089
  2. Or email us at cs@vista-rf.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Please allow up to 21 days for the investigation.

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